January 20, 2002
Dear Gary,
Diana & I wanted to express our sincere gratitude to your staff for the consulting & mold abatement services provided to us. Your staff was very professional in their duties & always handled interactions with us with sensitivity & respect. I'm sure you understand the amount of frustration and personal hardship we have endured during the past 2 1/2 years -and we wanted to let you know that your professional services helped us to begin putting our lives back together.
Even more valued is our direct interaction with you over the past year. Your professionalism combined with absolute honesty & your sincere efforts to help us will never be forgotten. After months & months of dealing with irresponsible companies and individuals of questionable scruples, you personally restored our faith that there are honest, trustworthy people who are willing to help those in need. In our experience, a company's reputation and values directly reflect that of its ownership & upper management. For this reason, we have no doubt that your company will always be successful and continue to assist clients by providing the greatest amount of customer service & compassion possible.
Diana & I will always be willing and happy to serve as a reference for you, your company, and professional services rendered should future prospects request names of former clients.
Sincerely,
Roger & Diana Wilkinson
Davis, California
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